At Banaras Gulabi Meenakari Artist, your trust is as precious to us as the 92.5 sterling silver we work with. This policy explains — plainly and honestly — what information we collect, why we collect it, and how we keep it safe.
Information We Collect
When you visit our studio or make an inquiry, we may collect your name, email address, phone number, shipping address, and any preferences you share regarding custom commissions. If you contact us directly through email or social media, we retain the contents of that correspondence to serve you better.
How We Use Your Information
- ◆To process and fulfill your orders and custom commission requests.
- ◆To communicate order updates, shipping details, and after-care guidance.
- ◆To send you occasional newsletters about new collections, if you have opted in.
- ◆To improve our website experience and understand how our patrons discover us.
- ◆To comply with legal obligations applicable to artisan trade and exports.
Data Security
Every piece of information you share with us is treated with the same reverence we extend to our craft. We do not sell, trade, or rent your personal data to third parties. Your information is stored securely and accessed only by members of our heritage atelier on a need-to-know basis.
Cookies
Our website uses minimal, essential cookies to ensure a smooth browsing experience. We do not deploy intrusive tracking or advertising cookies. You may disable cookies at any time through your browser settings without affecting your ability to browse our collections.
Third-Party Services
We may share limited information with trusted partners — such as shipping carriers and secure payment processors — solely for the purpose of delivering your order. These partners are contractually bound to protect your data and may not use it for any other purpose.
Your Rights
- ◆Request access to the personal data we hold about you.
- ◆Request correction or deletion of your personal information.
- ◆Withdraw consent for marketing communications at any time.
- ◆Lodge a complaint with a relevant data protection authority.
Contact Us
For any privacy-related concerns, write to us at jatanshreehandicraft@gmail.com or visit our Heritage Studio at A 1/22 A Patan Darwaja, Gayghat, Varanasi, Uttar Pradesh 221001, India. We endeavour to respond within 3 working days.